Our Privacy Policy

Our Privacy Policy


Who We Are

We are Big Telly Theatre Company and we are registered charity No. NIC102334

It’s really important to us that we maintain the trust and confidence of visitors to our website. We want you to be confident that we are not in the business of selling or trading email lists with other companies and businesses for marketing purposes. We’re not a fan of that sort of thing. Our Privacy Policy is always right here to make sure that you know that any info we have, we treat like the crown jewels. Carefully guarded and tucked away, and for our eyes only. This policy is here to tell you exactly when and why we gather info, how we use it and how we keep it secure. (Hint – it’s not kept in the Tower – see the next bit).

How We Store Information

When we collect information like email addresses or other stuff that is more personal, there are certain ways we are required by law to store that data. Databases and contact details are saved on our password protected computer drives in our office. Our computers run Sophos security software which means they cannot be accessed without the correct password. Our offices are securely locked when we are not here, as is the venue we are based in. Our information is also backed up each day and is securely stored on external cloud drives with our system providers RightClickIT Ltd. We are very confident that all information held on our system is as secure as possible.

Website Cookies

Honestly speaking, sometimes we’re not entirely sure what they are either. But we know that our website, like all websites, use them. So, this bit tells you the different kinds of cookies and what they do. But here’s a great link to a quick video if you are unsure about cookies. https://www.youtube.com/watch?v=IPQhME1UYQU

Our website will use cookies to collect information.  Cookies are small data files which are placed on your computer or other devices, like smart phones or tablets, as you browse our website.  They are used to ‘remember’ when your computer or device accesses our website.  Cookies are important to keep our site operating well and to help visitors navigate around it easily.

Some cookies collect information about browsing behaviour when you access our website via the same computer or device.  This includes information about pages viewed and your journey around a website.  We never use cookies to collect or record information on your name, address or other contact details.

Google Analytics

Very occasionally (and not as often as we should), we may use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. When someone visits www.big-telly.com, we can have a look at Google Analytics to find out things such as the number of visitors to the various parts of the site. This information does not identify anyone. We don’t make, and don’t allow Google to make any attempt to find out the identities of those visiting our website. But keeping an eye on it means we can get some idea of what stuff is most interesting to people on our site for example, we can keep our site interesting, fresh and (hopefully) relevant to regular and new visitors.

Mailing Lists

As part of the sign up for our e-newsletter, we ask you to submit your email. We use that information for a couple of reasons: we want as many people as possible to know about our work and what we’re doing in theatres and communities in Northern Ireland. It’s also to tell you about stuff you’ve asked us to tell you about; to contact you if we need to get or give additional information; to check our records are right and to check every now and then that you’re alright with everything we’re doing. Seriously, we love to hear from you. We NEVER trade email lists with other organisations and businesses. Your details and contact details stay strictly with us.

We use a third-party provider, MailChimp, to deliver our newsletter. We can collect statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. We’re not particularly good at remembering to do this, but we have to tell you that we can. For more information, please see MailChimp’s privacy notice.

We’d rather you tell us if we’re not getting something right, or you think we could improve something. But you can unsubscribe to general mailings at any time of the day or night by simply clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection administrator at collette@big-telly.com

Third Parties

Just who are third parties anyway?

Big Telly has charitable status so we never sell tickets for our shows or events so we will never ask for or hold any financial info about you. Any info you submit to buy a ticket for one of our shows will be through a ‘third party’ – for example, a venue or theatre box office. You should always check the Privacy Policy of any place where you’re submitting sensitive personal or financial information. Most venues are super hot on this and are completely secure.

Because we receive funding from agencies such as the Arts Council of Northern Ireland, we are required to share certain anonymous information with them. Funders use this kind of info to analyse our programmes, and self-generated funding to understand the impact of the public investment made in Big Telly. Also, to check that we’re doing some great stuff and loads of people are seeing it. We have different funders for different projects. This data never includes names, emails or contact details. Ever. It might include info like geographical area, age, gender and disability.

To see who we are funded by and who we give anonymous information to, check our funders section.

The only ‘third party’ we share with are the nice ones that support our creative work. That’s it.

Access to Your Personal Information

Under GDPR, you have the right to access and amend any of your personal data that Big Telly has. So, any time you want to know what we got, or change, or even delete your information – all you have to do is say so.

Email your request to our data protection administrator Collette Quigley at collette@big-telly.com

 

Changes to this Privacy Notice

We will have a look back at this policy from time to time and see if there’s anything we need to add to make it better. If we make any big old changes to it that may affect how we deal with personal information, we will tell you about it. It’s worthwhile having a little peek every now and then yourself – especially if you’re about to hit that subscribe button, which we hope you will.

You will always see a link to this policy if you get a mail from us.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Big Telly Theatre Company and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you can link to other websites which are not under the control of Big Telly Theatre Company. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Big Telly Theatre Company takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

Sign up

We’d like to keep as many people up to date with our latest productions and projects. We have so much happening, signing up for info is the easiest way to keep everyone informed. We promise you we’ll only ever send you interesting stuff. No spam, no nonsense – just good stuff.  We keep your details super secure. You can check out our  Privacy Policy  on the site.

Get in touch with us

Phone - +44 (0)28 7083 6473
Email - info@big-telly.com

Address

Big Telly Theatre Company c/o Flowerfield Arts Centre, 185 Coleraine Road, Portstewart, BT55 7HU

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